Shipping & Returns

Shipping Information

We currently offer the choice of FREE UPS Ground within the continental USA. We also offer 2nd Day Air or Next Day Air expedited services for within the continental USA with fee.   For Canada and other available international locations, we offer Fed Ex International Shipping with fee.

Returns

You have 30 calendar days to return an item from the date you received it. Your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Please enclose your packing list.

Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or original method of payment. For items received as a gift,  a store credit will be issued in the form of an e-gift certificate.Please allow up to 5 business days for us to process your return once delivered. You will usually receive the refund credited to your account within 3-5 business days after return approval and inspection, depending on your card issuer's policies.  At this time exchanges will be handled as a refund 

Items Not Eligible:  All Last Chance items are final sale only and are not returnable for a refund. 

Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us: If you have any questions on how to return your item to us, contact us at customerservice@gemour.com